Return Policy

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Our Satisfaction Guarantee

At Slryxphapblox, we are committed to providing high-quality clothing sewing and repair services. Your satisfaction is our priority, and we stand behind the quality of our workmanship.

Service Guarantee

We guarantee all alterations and repairs performed by our team. If you are not satisfied with the work completed, we will make reasonable efforts to correct the issue at no additional charge, subject to the following conditions:

  • You must notify us within 7 days of picking up your garment
  • The garment must be returned in the same condition as when picked up
  • The issue must be related to the work we performed
  • The garment must not have been worn or washed after pickup

What Is Covered

Our service guarantee covers:

  • Workmanship defects in alterations or repairs
  • Issues with seams, hems, or stitching quality
  • Incorrect sizing or fit based on agreed specifications
  • Zipper or button replacements that fail due to installation

What Is Not Covered

Our service guarantee does not cover:

  • Pre-existing damage or wear to the garment
  • Fabric defects or weaknesses not caused by our work
  • Natural fabric characteristics such as stretching or shrinking
  • Damage caused by improper care after service
  • Changes in fit due to body changes
  • Alterations or repairs performed by other parties after our service
  • Customer preference changes after work is completed

Refund Policy

Due to the custom nature of our services, we do not offer refunds once work has been completed. However, if we are unable to correct an issue with our workmanship to your satisfaction, we may offer a partial or full refund at our discretion.

For custom tailoring projects, deposits are non-refundable once work has begun, as materials and time have been committed to your specific project.

How To Request Service

If you have concerns about the quality of our work:

  1. Contact us within 7 days of picking up your garment
  2. Bring the garment back to our location for inspection
  3. Explain the specific issue or concern
  4. We will assess the garment and determine the appropriate resolution

You can reach us at:

Phone: +1 312-747-4300
Email: privacy@slryxphapblox.world

Cancellation Policy

You may cancel an order before work begins for a full refund. Once work has started:

  • Simple alterations: Cancellation may be possible with partial charges for work completed
  • Complex repairs: Cancellation will incur charges for materials and time invested
  • Custom tailoring: Deposits are non-refundable once work begins

Liability Limitations

While we take every precaution to protect your garments, our liability is limited to the lesser of the cost of the service or the replacement value of the garment, not to exceed $500 per item.

We are not responsible for:

  • Sentimental value of garments
  • Consequential or incidental damages
  • Losses due to events beyond our control

Contact Us

If you have questions about our Return Policy or need to report a service issue, please contact us:

Slryxphapblox
400 S State St, Chicago, IL 60605
Phone: +1 312-747-4300
Email: privacy@slryxphapblox.world